CONTACT US

Transfer Your Registration to Someone Else 

ONLINE: You may transfer your registration to another runner by completing an online transfer request. This option is available until 7 days prior to the event to allow our staff enough time to process the transaction and issue you a voucher code. Cost for a transfer is $15.  Get started HERE

 -or

DAY OF EVENT:  Have the new participant bring their I.D. and a copy of the ORIGINAL PARTICIPANT’S CONFIRMATION EMAIL to the ‘Post Registration’ line at the registration tent. Arrive at least one hour prior to their desired wave time, $15 fee (cash only) to make this change.  

Change Your Wave Time (if available)
Please arrive one hour prior to the wave time you want to run in, and head to the ‘Post Registration’ line at the registration tent. The fee is $15 (cash only) to make this change. You may also request a wave time transfer online up until 7 days prior to the event by using the Transfer Link  option above.

Change Event Locations
You may switch event locations up until online registration closes for your current location. You may change to another event that is currently on sale or defer and wait for a future event to be announced.  

There is a $10 administrative fee to switch venues ore defer your registration.  A voucher code will be emailed to you so that you can register at the new location or event. Get started HERE

REFUNDS: Pumpkin Factor adheres to a strict NO REFUNDS under any circumstances policy. All available  options for making changes to your registration are listed above.

If you have specific questions about your registration that are not addressed above, please submit a detailed email below.

Pumpkin Factor adheres to a strict NO REFUNDS under any circumstances policy. All options for making changes to your registration are listed above.